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, welcome to the
Customer Service Home Page

 
 
 
  Welcome to the BMT Micro, Inc. Customer Service site!  

We have tried to answer the most frequently asked questions about our services here, and we will continue to update this site with any new questions.

Below we have listed a few of the most frequent questions. Be sure to use the links to the left and explore our entire database of information. If you are unable to locate the information you need, please feel free to contact our Customer Service department here.

Why does BMT Micro appear on my credit/debit card statement?

This indicates that you have purchased an item through the BMT Micro order system on the internet.

We represent a large number of software vendors on the internet and it is possible that you have not visited our site, but you have been billed by BMT Micro on behalf of one of our software vendors. You should have received an email message at the time of purchase containing your receipt and other information pertaining to the order.

What did I order?

Please enter your email address below to search for order information.

Email Address:   
What is BMT Micro?

BMT Micro is a software distribution and order fulfillment service for professional through part time software developers. We are also a software repository where the general public can select from the extensive catalog of software written by those same developers.

I just placed an order, what happens next?

Once you have placed an order online, you should receive either an order receipt or order confirmation within minutes via email. Keep in mind that a number of factors including the use of "freemail" accounts and heavy network traffic can delay this message for up to 48 hours. If you have not received any confirmation and 48 hours have passed, please contact our customer service team.

If the product is deliverable by email you should also receive the product registration information within minutes. The same exceptions apply as above in addition to the fact that a large number of products are delivered by the develpors themselves. In the case of products delivered by the developer, you should contact them at the email address included in your order confirmation for information on when the product will be delivered.

I purchased a product that is downloadable but the download link in my email does not work. Why not?

The download instructions include a long link similar to this:

http://download.bmtmicro.net/0012345/9876543210/

If this link is wrapped when received in your email, it may not be clickable. Please copy and paste the link into a text editor to ensure it is all in one line. Then insert the link into the address bar of your browser.

If this still does not work, please use the complete download instructions included in the email.